Privacy policy

Gladstone Hellen Ltd is committed to protecting and respecting your privacy. This notice explains why we collect your personal information and how we use it when you enquire about or purchase any item from us.

This is the privacy notice of Gladstone Hellen Ltd. This notice applies to you if we process your personal information. 

All data protection matters are managed at Gladstone Hellen head office: Glen Dye Home Farm, Bridge of Dye Steading, Strachan, Banchory, AB31 6LT.  Inquiries can be sent to meg@gladstonehellen.co.uk.

We may collect personal information about you (such as your name, address, contact details and IP address) when you:

• visit our website.contact us by telephone, email, social media, letter, or any other form of communication.
• visit our office. 
• fill in any of our contact or web forms. 
• register to receive alerts or updates.
• request information from us.

We will only use your personal information where we have your consent, or we have another lawful reason for using it.

When you make an enquiry via our website, competitions, email, telephone or via social media we will collect and retain information that you have provided to us, which may include:

• your contact details (name, email, phone numbers, address.
• your communication preferences.
• the source of your enquiry. 
• any information you provide through a feedback or survey form. 
• IP address.

We require this information to effectively follow up your enquiry and meet your needs. If you do not provide adequate information, we may not be able to do this.

You do not have to provide any data information to use our website. However, certain sections, or services provided within the website, may not be accessible if you choose not to share any information with us.

We also collect data from social media sites (such as Facebook, Twitter X, Instagram, Pinterest, Tik Tok and YouTube).

As we follow up your enquiry we will process further information, including:

• notes on conversations and meetings you have had with us.
• any correspondence we send and/or have received from you.

We may, during your relationship with Gladstone Hellen, request additional information from you which is relevant to the provision of specific services.

Any telephone calls either to or from our teams may be recorded for training, monitoring, compliance, and security.

We are required to have a legal basis for processing your personal information. These are most commonly:

• to perform or take steps to enter into a contract with you.
• to comply with a sale or contract. 
• where we have your explicit consent, freely given. where it is necessary for our legitimate interests, and these are not overridden by your rights and interests.
• When you make an enquiry, on our platforms we will use the personal information we hold about you to take steps towards entering into a contract with you such as to:
  • we will make you aware of new sales releases, offers, events, promotions, and other marketing information based on your consent.
  • we will use your personal information to tailor our products, understand how you heard about us, improve our website and adapt our marketing channels as we have a legitimate interest to do this.

We may use your information to tailor our marketing activity based on your interests and preferences. If you leave feedback on our website, we may use the feedback for marketing and business purposes. As part of your journey with us we may provide you with links to other relevant products and services available from our partners. By making these links available, we are not endorsing third-party websites, their content, products, services, or the owners of these third-party websites. It is your responsibility to make sure that you obtain any information which may be relevant to making a decision, and that you read the privacy and security policy on such third-party websites. 

We will not use your information to carry out any automated profiling that could have a legal effect on you. We will not share your customer information with any third party website or services.

We hold and process your personal information entirely within the UK.

What are cookies?

Cookies are small text files which are placed on your computer or device when you visit a website or app. HTML Web Storage is similar to cookies but with a greatly enhanced capacity.

Why do we use cookies and other tracking?

To do a few different things:

• to remember information about you, so you don't have to give it to us again. And again.
• to help us understand how people are using our websites, so we can make them better. 
• to help us personalise your browsing experience by remembering your preferences and settings. 
• to link the data recorded from our website cookies to your personal information if you make an enquiry from our website. 
• to help deliver targeted advertising to other websites. 
• to find out if our emails have been read and if you find them useful. 
• to deliver services from 3rd Parties, for example Google Maps. 
• to store data locally to improve the speed of our websites.

What cookies do you use?

Some cookies are required to make our website function properly and it would not work properly without them. We also use functional, performance and advertising cookies to make your experience more relevant and enjoyable.

Also be aware there are some "third-party cookies" out there from other companies that might track how you use different websites, including ours. For instance, you may receive a social media company's cookie when you use an option to share something. We don't control these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

How long do cookies last?

Some are erased when you close the browser on your website. Others stay longer, sometimes forever, and are saved onto your device so that they're there when you come back.

How do I control my cookies and tracking?

You can choose to restrict or block cookies though your browser settings at any time, for more information on how to do this and cookies in general visit https://www.aboutcookies.org.

Be aware that stopping cookies might mean some of the functions on our website become unavailable or might not work properly for you.

Another way to control some tracking is in the settings on your device.